Following cost, poor employee engagement and inadequate talks and support are listed as the greatest challenges for businesses administering any health benefi t program.22
By law, employers are required to explain any benefits or explicit conditions of employment to all staff members – this is called “due process,” and it usually takes the form of a packet of information that new staff members are asked to review and sign during orientation or, in the case of existing staff members, a brief communication during open enrollment periods.
Companies that only engage in the minimally needed due process communication of a Corporate Wellness Program, however, do a disservice to the program and the corporation.
Opinions about Medical Care in companies represent one of the largest disconnects between management and workers. In discussing the need for savings, most companies (70 percent) believe their business effectively communicates about rising Medical Care costs, while only 34 percent of workers feel rising Medical Care costs effect their business’ ability to succeed.23 When it comes to conduct, 74 percent of companies believe their workers must be held largely accountable for improving, managing and maintaining health, yet only 4 percent of companies think that workers participate in these activities.
Under the proposed rules, the four requisites to be a bona fide Corporate Wellness Program are:
- The total reward that may be given to an individual is limited. The departments invited comments on the appropriate level of the reward, suggesting that a limit of 10% to 20% of the total expense of employee-only coverage may be appropriate.
- The program must be reasonably designed to promote great health or prevent disease for individuals in the program.
- The reward must be available to all similarly situated people. More specifically, the program must allow any individual for whom it is unreasonably diffi cult due to a healthcare condition to meet the Employee Health Promotion Program standard (or for whom it is medically inadvisable to attempt to meet the Employee Health Promotion Program standard) an opportunity to satisfy a reasonable alternative standard.
- All plan materials describing the terms of the program must disclose the availability of a reasonable alternative standard.
Source: American Department of Labor Employee Benefits Security Administration
As Northwestern Memorial’s Kathryn Krivy says, “The most fundamental failure in any Company Health Promotion Program is not communicating. You need to tell people what you’re doing and why you’re doing it. You have to get staff members engaged and educate them of what’s going on.”
A properly started Employee Wellness Program is designed to save a employer more money with greater participation. Nonetheless, a employer must match its focus on program design with an equally strategic investment in efforts to participate workers in the initiatives.
Lay out your case – Despite widespread recognition of increasing Medical Care costs, staff members remain skeptical that the issue impacts organization operations. In fact, only 53% of staff members even believe what their organization communicates about the subject.24 Companies need to be more candid and forthcoming about the amount they spend on Medical Care and how that relates to larger budgetary constraints and potential investments.
Says Motorola’s Saenz: “We share with staff members that we have been able to maintain Motorola’s Medical Care spend trend below national average over the past several years due to their participation in our various Workplace Wellness Programs. This transparency is necessary to keep reminding people the reasons for our conduct.”
An effective strategy is to focus on the cost savings and overall health benefi ts to the employee and not the company. By personalizing the information in this way, it creates a win-win scenario rather than presenting the program as a sacrifi ce on the part of the employee. Information ought to be presented through multiple channels, constructed in a way that makes sense to all levels of workers, and offered to workers, dependents and retirees.
Make it your own – Every Company Wellness Program will be different, and must reflect the culture of a business. While program areas will be determined by analyzing employee health risks, the actual offerings must be shaped by the nature of the business. Younger, more active employee communities may be attracted by different programs than an older or technicaloriented employee. Additionally, a global business with mobile staff members will have different needs than a business with one central location.
As noted earlier regarding PepsiCo’s HealthRoads, one strategy is for employers to brand their Corporate Wellness Programs. Union Pacifi c Railroad (HealthTracks), General Motors (LifeSteps) and Caterpillar (Healthy Balance) all adopted this approach to help create recognition and a larger meaning around their efforts. Having a branded initiative helps workers and other stakeholders see the larger objectives of the Corporate Wellness Program, rather than focusing on isolated offerings.
Say it loud, say it proud – As a potential cost-saving plan, Corporate Wellness Programs should be given the same executive backing and internal responsibility as any comparable organization effort. Employers should not approach wellness as simply a preventive, financially-motivated program, but rather as an opportunity for the organization to distinguish itself and become more competitive.
Jeffrey Treem, analyst, Edelman Change and Employee Engagement Group, says that effective communication about Company Health Promotion Programs should be integrated into existing business communication channels and vehicles. “This comprises executive communication to external stakeholders,” he notes, “because this sends a powerful message back to workers about the importance of the programs. Company Health Promotion Programs should not be treated as merely an additional employee perk, but rather an innovative and strategic effort to lower costs and create a healthier work environment.” Talk among yourselves – The most powerful champions of any Company Health Promotion Program will be the participants.
Organizations should find ways to facilitate discussions about the program among employees. This could take the form of support groups, interactive media and the sharing of success stories.
Nevertheless, since Workplace Wellness Programs touch on potentially private health problems, it is valuable communication remains positive and inclusive, while not pressuring workers. Discussion of wellness problems should be voluntary, though employers may consider providing incentives and rewards for those willing to contribute. Motivation and information from peers is likely to carry more credibility and significance than messages from management.
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